Refund and Cancellation Policy

Who you buy from

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so refunds are paid by Paddle to your original payment method.

Cancelling

• Cancel any time in Trove under Settings → Billing → Manage billing, or from the link in any Paddle receipt email.
• Your plan stays active until the end of the period you've paid for, and you won't be charged again.
• After that, your account moves to the free plan. Your chats, settings and data stay, and you can delete them any time in Settings.
• Free trials: cancel before the trial ends and you won't be charged.

Refunds

• 14-day money-back guarantee: if Trove isn't right for you, ask for a full refund within 14 days of your first payment for a plan. No questions asked.
• Renewals: if you forgot to cancel, ask within 7 days of a monthly or yearly renewal and we'll refund it, as long as you haven't used the plan since it renewed.
• Plan changes: when you upgrade or downgrade, Paddle adjusts the price for the time left in your billing period.
• EU and UK customers also have a legal 14-day right to cancel a new subscription; the guarantee above covers it in full.
• Refunds usually reach you within 5 to 10 business days, depending on your bank or payment method.
• We may refuse refunds where there's clear fraud or abuse of this policy (for example repeated sign-up and refund cycles).
• This doesn't limit any rights you have under the consumer laws where you live.

How to ask

Request a refund from Paddle using the link in your receipt or at paddle.net, or email hello@trytros.com from the address on your account with the date of the payment and we'll ask Paddle to process it.

See also our Terms of Service and Pricing.